Late Collection and Non-Collection of Children Policy

At Toddler Town we have all day sessions. Parents are able to collect their child from the nursery flexibly within this time period. We ask them to be no later than the session end time, which is 6.30pm. We understand that some parents may arrive earlier to collect their child, which is acceptable. However, the full fees still remain in place for the allocated session times.

We give parents information about the procedures to follow if they expect to be late. These include:

Calling the nursery as soon as possible to advise of their situation and expected time of arrival
Agreeing a safety password with the nursery in advance to be used by anyone collecting a child who is not the parent (designated adult)
Asking a designated adult to collect their child wherever possible
Informing the nursery of this person’s identity so the nursery can talk to the child if appropriate. This will help to reduce or eliminate any distress caused by this situation
If the designated person is not known to the nursery staff, the parent must provide a detailed description of this person, including their date of birth where known. This designated person must know the individual child’s safety password in order for the nursery to release the child into their care. This is the responsibility of the parent.

If a child has not been collected from the nursery after a reasonable amount of time has been allowed for lateness, we initiate the following procedure:

The nursery manager will be informed that a child has not been collected
The manager will check for any information regarding changes to normal routines, parents’ work patterns or general information. If there is no information recorded, the manager will try to contact the parents on the telephone numbers provided for their mobile, home or work. If this fails the manager will try the emergency contacts shown on the child’s records
The manager or staff member in charge and one other member of staff must stay behind with the child (if outside normal operating hours). During normal operating times, the nursery will plan to meet required staff ratios. If the parents have still not collected the child, the manager will telephone all contact numbers available every 10 minutes until contact is made. These calls will be logged on a full incident record
In the event of no contact being made after one hour has lapsed, the person in charge will ring the local authority children’s social services emergency duty team
The nursery will inform Ofsted as soon as convenient
The two members of staff will remain in the building until suitable arrangements have been made for the collection of the child
The child’s welfare and needs will be met at all times and to minimise distress staff will distract, comfort and reassure the child during the process
In order to provide this additional care a late fee will be charged to parents. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur. The late fee will be £5 for up to 5 minutes, £15 for up to 15 minutes an additional £42 after 15 minutes (up to one hour). Beyond one hour late for collection, fees will be charged at an hourly rate, at the owner's discretion but these will exceed the daily rate of the setting.

Contact numbers:

Contact No

Social Services Emergency Duty Team

01708 433999

Ofsted

0300 123 4666

This policy was adopted on: 01/0/2024

Signed on behalf of the nursery: L East

Date for review: 01/02/2026